CLEW Loyalty Coins

CLEW Coins Loyalty Program – Terms & Conditions

Last Updated: August 2025

Welcome to the CLEW Coins Loyalty Program (“CLEW Coins”, the “Program”). 

By using the clewpouches.co.uk website and by registering for a CLEW account, you will be automatically enrolled in the CLEW Coins Program and agree to be bound by these terms and conditions and the following additional policies: 

  • Privacy Policy – which outlines how we collect, use, store, and protect your personal data
  • Return Policy – which sets out your rights and obligations with respect to product returns, refunds, and warranties
  • Terms of Service – Which constitutes a legally binding agreement between you and Clew governing your access to and use of our website, mobile applications, products, services, and any related tools or functionalities

If you do not agree to these terms, you must not participate in the Program or use our site.

1. General Conditions

The CLEW Coins Program is available only to registered customers aged 18 or above on our website “www.clewpouches.co.uk”.

The Program is valid exclusively for purchases made through our website “www.clewpouches.co.uk” and not through resellers, third-party platforms, or physical retail outlets.

CLEW Coins are awarded solely for personal, non-commercial use. Business accounts are not eligible to earn or redeem coins.

2. Earning CLEW Coins

You will earn CLEW Coins on all qualifying purchases made while logged into your customer account at clewpouches.co.uk.

The number of Coins earned per £1 spent depends on your earning level as follows:

  • 10 Coins per £1 spent
  • 20 Coins per £2 spent
  • 50 Coins per £5 spent
  • 100 Coins per £10 spent

CLEW may change your earning rate based on your order history, spending behaviour, or other promotional activity.

3. Coin Value & Redemption

CLEW Coins can be redeemed for discounts on future purchases made through clewpouches.co.uk, provided you are logged into your account at the time of checkout.

The value of CLEW Coins is fixed as follows:

  • 1 CLEW Coin = £0.01
  • 100 CLEW Coins = £1.00

You must accumulate a minimum of 200 CLEW Coins in your account before redeeming them.

Coins can only be redeemed in fixed increments of 100 Coins. For example, you may redeem 200, 300, 400, or more Coins at a time, but not 150 or 275 Coins.

Once CLEW Coins are redeemed against a purchase, the equivalent value will be deducted from the total order amount and from your Coin balance. Redemption is final and cannot be reversed.

CLEW Coins cannot be exchanged for cash, transferred to another user, or withdrawn. They may only be used for purchases on clewpouches.co.uk.

CLEW Coins can’t be used together with a discount code in the same order. But you can use your Coins along with automatic offers like multibuy deals or sitewide discounts that don’t need a code.

CLEW Coins used in an order that is later cancelled or refunded will be re-credited to your account, provided the refund meets our return and refund eligibility criteria.

4. Bonus Coins: Promotional Activities

You can earn bonus CLEW Coins through non-transactional activities that promote brand engagement. These include the following:

Sign Up Bonus: When you create a verified account on clewpouches.co.uk, you will automatically receive 300 CLEW Coins. This bonus is awarded once per customer.

Birthday Bonus: You will be awarded 100 CLEW Coins on your registered birth date. This bonus is available once per calendar year.

Instagram Follow Bonus: When you follow CLEW on Instagram and verify the action through your account dashboard, you will receive 100 CLEW Coins. This bonus is awarded once.

Referral Bonus: When you refer to a friend using your unique referral link, and your friend completes a qualifying purchase, both you and your friend will receive 300 CLEW Coins each. There is no limit to the number of friends you can refer to, but referrals must be new, age-verified customers.

5. Expiry, Returns, and Adjustments

CLEW Coins are valid for 6 months from the date of issue. Unused Coins will automatically expire after this period.

If you return or cancel an order, any CLEW Coins earned on that transaction will be deducted from your account. If Coins were used to pay for the order, those Coins will be restored only if the return meets eligibility for a refund.

CLEW reserves the right to correct any Coin balance errors, including excessive accumulation due to technical or system glitches.

6. Account Misuse and Termination

CLEW may suspend or terminate your participation in the Program if any suspicious, abusive, or fraudulent activity is detected.

CLEW Coins cannot be sold, bartered, assigned, transferred to other accounts, or combined across multiple accounts.

CLEW reserves the right to withdraw, change, or replace the Program or its benefits at any time without prior notice.

Misuse includes, but is not limited to:

  • i. Creating multiple accounts to earn sign-up bonuses.
  • ii. Sharing referral links via spam or non-consensual promotion.
  • iii. Use of bots, scripts, or automated tools.

7. Program Updates and Communication

CLEW may update these Terms from time to time. Continued participation in the Program constitutes acceptance of any changes.

We may notify you of important updates or personalised offers via email or in your “My Account” section.

8. Severability

If any provision in these Terms & Conditions is invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired, and such provision shall be ineffective only to the extent of such invalidity, illegality, or unenforceability.

9. Contact and Support

For any enquiries or support regarding CLEW Coins please email: support@clewpouches.co.uk